RETURNS AND REPLACEMENTS

SSgallery inspects all products carefully for defects prior to delivery. We attempt to be as accurate as possible with the information we provide. However, we do not warrant that product descriptions are 100% accurate, complete, reliable, current, or error-free. If a product offered by SSgallery is regarded as “Significantly Not as Described”, your sole remedy is to return it in UNUSED condition with its original packaging.

The following are the conditions for returns and replacements due to the item being “Significantly Not as Described”:

You received a completely different item

For example, you purchased a red pot but received a white pot instead. You are advised to report this to us immediately within 5 days after receipt of goods.

The item was damaged during shipment

You are advised to report this to us immediately within 5 days after receipt of goods. All deliveries are signed and dated on the consignment note provided by the carrier and will be used as proof of date

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of receipt of goods. It is your responsibility to inspect the goods upon receipt within the stipulated 5 days, whether by yourself or someone on your behalf. Failure to do so may disqualify you from the claim. We will file for claim with the carrier company and once it is clarified and approved, we will arrange for a replacement to you as soon as possible, usually within 7 days and return shipment is to be borne by customer. Please keep the original item and all packing materials as we will send you a return label to ship back the damaged goods.

You purchased 3 items but only received 2

If it is due to our error in packing the goods, once rectified, we will send a replacement of the outstanding good(s) and the cost will be borne by us.

An item is not “Significantly Not as Described” if it is materially similar to the item’s listing description. Here are some examples:

  • The defect in the item was correctly described.
  • The item was properly described but you did not want it after you received it.
  • The item was properly described but it did not meet your expectations.
  • Packaging/box was torn or dented, but the product was fine and functions as described.
  • The received item was leaning towards purple but it was labelled as ‘pink’ color as provided by the manufacturer.
  • The item was broken during first use because you did not read its guide carefully or did not enquire prior to use.

EXCHANGES

For every product, we provide as much information as possible about the items (usage, size, weight, material, etc), so we advise customers to read and understand the products carefully before confirming the order. SSgallery do not practice item exchanges. If you are unsure about certain details/descriptions, kindly contact customer.support@ssgallery.com.my before confirming the order.

REFUNDS

SSgallery generally does not practise refunds. However, in cases deemed under “Significantly Not as Described”, when a returned item has been duely reported and received but a replacement or exchange is not possible due to factors such as Discontinued Item or Indefinite Out-of-Stock, a full refund of the item and delivery cost shall be reimbursed to you.